Privacy Policy
Last updated: 20 November 2025
Who we are
We are Communiflex Ltd trading as JITSUVAX Training, a social enterprise providing training in the Empathetic Refutational Interview (ERI) for health‑workers. Our website address is https://jitsuvaxtraining.com.
What this notice covers: This notice explains how we collect, use, disclose and store your personal data when you use our website and engage with our services, and how we use cookies and similar technologies on our website.
What personal data we collect
We may collect and process the following categories of personal data:
a) Data you provide to us
- Contact information (such as your name, email address, telephone number) when you write to us, request information, register for a training session, or subscribe to our newsletters.
- Booking information when you book/ sign up for a one-day in-person ERI training workshop (for example organisation name, attendees’ names, contact details).
- Other information you choose to send us (e.g., in emails or web‑forms).
- Usage data / log data: such as your IP address, browser type, operating system, pages visited, time spent, referral source, etc.
- Cookies and similar tracking technologies (see below)
c) Data from third‑parties
- We may obtain data from third‑party services (for example analytics services) as described below.
- If you register a booking via a third‑party booking system or pay via a payment processor, additional data may be collected by that third party, subject to their separate privacy policy.
How we use your personal data
We will only use your personal data where we have a lawful basis to do so under GDPR. Common lawful bases include your consent, our contractual obligation, or our legitimate interests. Specifically, we may use your data for the following purposes:
- To respond to your enquiries and provide you with information about our services.
- To register and manage your attendance at training sessions.
- To process payments and invoices (if applicable).
- To send you newsletters or marketing (if you have opted‑in).
- To monitor and improve our website, services and user experience (e.g., analytics, statistical reporting).
- To comply with our legal or regulatory obligations.
Who we share your data with
We may share your data with:
- Service providers (e.g., booking systems, payment processors, website hosting).
- Analytics providers (e.g. Google Analytics) and other third-party tracking tools as set out below.
- Legal or regulatory authorities if required by law.
- Third‑parties in the event of a merger, sale, reorganisation or insolvency (in which case we will seek to ensure your data is subject to confidentiality and transfer protections).
Transfers of your data outside the UK/EEA
We require third‑party processors to protect your data and meet GDPR standards. We remain responsible for their actions.
Cookies and tracking technologies
Our website uses cookies and similar technologies to distinguish you from other users of the website, to help us provide a better experience and to improve our site.
What are cookies?
Cookies are small text files placed on your computer or device by web pages you visit.
What cookies do we use?
- Necessary: these are essential for the operation of our website (for example to maintain session state).
- Statistics: these collect anonymous data about how visitors use our website (such as page visits, link clicks, browsing behaviour) so we can improve it.
- Preferences: these remember choices you make (e.g., language selection) and provide enhanced features.
- Marketing: if used, these track your browsing habits to enable more relevant advertising.
Third‑party cookies
We may allow third‑party analytics services (for example Google Analytics) to place cookies when you use our site, to help us understand usage. These providers may have their own privacy policies — we recommend reviewing their terms.
Your choices regarding cookies
You can choose to accept or refuse cookies. Most browsers allow you to manage cookie settings (e.g., block or delete cookies). However, blocking some cookies may affect the functionality of our site.
How long we keep your data
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected (as set out in this notice) and to comply with applicable legal, accounting or reporting requirements.
Typical retention periods:
- Contact enquiry data: 2 years after last interaction, unless you opt to remain on mailing list.
- Training booking records: for at least 6 years (to comply with accounting/tax requirements), then anonymised or deleted.
- Marketing subscription data: until you unsubscribe, plus a reasonable period (e.g., 1 year) thereafter for record‑keeping.
- Website analytics data: aggregated and/or anonymised after 24 months.
- Your rights under data protection law
- Under the UK GDPR / EU GDPR, you have the following rights:
- The right to access your personal data held by us.
- The right to correct inaccurate or incomplete data.
- The right to erasure (“right to be forgotten”) in certain circumstances.
- The right to restrict or object to processing in certain circumstances.
- The right to data portability (to receive your data in structured format) in certain circumstances.
- The right to withdraw consent at any time (where processing is based on consent).
- The right to lodge a complaint with a supervisory authority (for example, in the UK: Information Commissioner’s Office).
To exercise any of these rights, please contact us at the contact details below. We will respond within the timescales required by law.
Security of your data
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, destruction or alteration. While no system is completely secure, we continually review and improve our security measures.
Security of your data
Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16. If you believe a child under 16 has provided personal data to us, please contact us and we will delete that data.
Children’s privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16. If you believe a child under 16 has provided personal data to us, please contact us and we will delete that data.
Changes to this notice
We may update this Privacy & Cookies Notice from time to time. We will notify you of any material changes (for example via a banner on our website) and update the “Last updated” date at the top. We encourage you to review this notice regularly.
Contact us
If you have any questions, concerns or requests regarding your personal data or this notice, please contact us at:
Email: [email protected]
Cookie Policy – Detailed information
You can manage your cookie preferences by clicking the cookie banner or via your browser settings.